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Terms & Conditions



A deposit of $200 per person per tour is required within 10 days of a booking being made with your travel agent. Final payment is required in our office 45 days prior to the tour commencement date. Bookings requested less than 45 days prior require the full payment. Travel documents/tour joining information will be sent to your travel agent approximately 21 days prior to tour commencement (unless you specifically request your documents for an earlier date).

Changes: A fee of $50 per person will be charged for any revision or alteration made to a confirmed reservation. Cancellation: A fee of $150 per person will be charged for the cancellation of all confirmed reservations. Notice of cancellation must be received in writing from you or your travel agent. When the cancellation notice is received less than 45 days prior to tour commencement date, the following additional fees will apply

45 - 22 days prior $250 per person
21 - 08 days prior $400 per person
07 - 01 days prior $750 per person
Day of departure 100% of tour price

We highly recommend the purchase of Travel Insurance, which may reimburse you for cancellation under certain conditions. Refunds: Any refunds due to you will be processed within 30 days on receipt of the cancellation notice.

Tour Prices: Tour prices are guaranteed against any currency exchange increases. However, tour prices are based on a minimum of 20 persons on the tour, and we reserve the right to pass any service cost increases on to the participant. Where possible. Austria Travel Direct will absorb any such increases. Triple Room Reduction: A third person using a separate bed in the room will receive a reduction of 10% on the tour price. Itinerary Variation: Austria Travel Direct reserves the right to alter the itinerary due to unforeseen circumstances beyond our control, (such as wars, weather/Acts of God, strikes) and to substitute hotels of a similar category where necessary. Rooms: All rooms have private facilities and either a double bed or two singles (depending on your request). Room sizes may vary within a hotel. Rooms are allocated on "Run of House" basis. Single Room Supplement guarantees the room for one person, and does not necessarily mean a larger room. Meals: All breakfasts are "buffet" - meaning they offer a selection of hot and cold foods, juice tea and coffee. Evening meals (and lunches) are usually three courses. On certain tours - special meals such as Christmas Dinner and/or New Year's Eve Dinner are up to 6 courses. If you have special dietary requirements, these must be made known at time of booking. Some extreme dietary requirements may not be available. Evening meals do not include beverages of any kind unless otherwise stated in the tour "inclusions".

Domestic and/or international airfares needed to get you to/from the start/end point of the tour. Personal spending money, telephone calls, bar bills, laundry and room service. Gratuities to your Driver(s) and Tour Manager(s). Alcoholic drinks with meals - unless indicated in the itinerary. Any passport/visa fees necessary to enter the countries featured in the itinerary.

Austria Travel Direct acts only as agent for accommodation suppliers and other service operators featured in this brochure and is no way to be considered the principal agent of the subject services. By accepting vouchers and documents, tour participants agree that neither Austria Travel Direct or any of its representatives shall be liable to any person taking its tours for any loss, injury, death or damage to any such persons, or their belongings or otherwise in connection with any accommodation, transportation or other services, either directly or indirectly from any occurrences beyond its control, including breakdown in equipment, strikes, acts of God, theft, delay or cancellation or changes in itinerary or schedules.

This website is owned by Austria Travel Direct.
By entering the website you agree to be bound by the following terms and conditions.
If you do not agree to these terms and conditions, you should refrain from using the website.

Privacy Concerns:

Austria Travel Direct recognises the importance of protecting the privacy of personal information collected from you. This Privacy Policy sets out how we protect the privacy of your personal information collected in connection with your access to the website in accordance with the National Privacy Principles,(as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth).

Terms & Conditions:

Copyright Notice

All material on this website is protected by copyright under the Copyright Act 1968 (Cth) and, through international treaties and agreements, under the laws of other countries. Unless expressly stated to the contrary, Austria Travel Direct and Gilliland Design Studios own copyright in all the material on this website.

Other than for the purpose of the Copyright Act 1968 (Cth), or as otherwise stated below, no material on this website may be altered, reproduced, stored in a retrieval system or transmitted without the prior written consent of Austria Travel Direct.

You are only authorized to use this website and its contents for your personal, non-commercial use by viewing this website and printing off individual pages or sections for personal use.

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This website includes registered trade marks and trade marks which are the subject of pending applications or which are otherwise protected by law and may be subject of rights in other countries. You may not use these trade marks except by saving, or printing out, a copy of this website as permitted as stated above.

Other registered trade marks may be featured on this website from time to time. The use of any such trade mark on this website is not intended to indicate any association with or endorsement by the owner of that trade mark.

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This website and its contents are provided without any representations or warranties of any kind, either express or implied. Austria Travel Direct and Gilliland Design Studios both disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, neither Austria Travel Direct nor Gilliland Design Studios represents or warrants that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website.
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Limitation of Liability

To the fullest extent permitted by applicable laws, neither Austria Travel Direct nor Gilliland Design Studios nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Austria Travel Direct and/or have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall either Austria Travel Direct's or Gilliland Design Studios's total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.

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Governing Law

This website is controlled and operated by Austria Travel Direct from its offices in Kingscliff (NSW), Australia. Austria Travel Direct does not make any representation that materials in and/or facilities or services offered through this website are available for use in other locations, or that they comply with any legal or regulatory requirements of such other locations. Those who choose to access this website do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent any local laws are applicable. These terms shall be governed by and construed in accordance with the laws in force in New South Wales and the Commonwealth of Australia. Any dispute under these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia and, by using this website, you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.

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Any waiver of any provision of these terms must be in writing signed by Austria Travel Direct to be valid. A waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future. If any court of competent jurisdiction finds any provision of these terms to be void or unenforceable for any reason then such provision shall be ineffective to the extent of the court's finding without affecting the validity and enforceability of any remaining provisions. These terms represent the entire understanding and agreement between the parties relating to the subject matter herein and supersede any and all prior statements, understandings or agreements whether oral or written, and shall not be modified except in writing, signed by you & Austria Travel Direct. We may change these terms and conditions from time to time.

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Contacting the website

If you have any questions not addressed on this page, please send us an e-mail.
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What is personal information?

Personal information is any information about you that identifies you or information by which your identity can be reasonably identified.

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Why do we collect personal information?

We collect personal information so that we are able to effectively provide you with goods and services that we supply.

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What information do we collect?

The types of personal information that we collect will depend on the circumstances of collection and the kind of service that you request from us. We usually collect personal information such as your name, address, company, telephone number, job title and, in some instances, your financial details. When you use the internet, we collect information relating to the pages on websites that we operate which you visit.

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How do we collect your personal information?

Personal information is generally collected during the course of our relationship with you. We may collect personal information about you when you deal with us over the telephone, send correspondence, visit websites that we operate or through personal contact. There may be occasions when we collect information about you from a third party, for example from a work associate who provides such information to us or from a database provided to us.

How we use your personal information

We use the personal information that we collect to provide our services to you, to fulfil administrative functions associated with these services, for example billing, to enter into contracts with you and/or third parties and for marketing and client relationship purposes.

When we collect your personal information we will give you the option of advising us that you do not want us or any third party to use the information for any disclosed secondary purpose. You may also at any later date notify us of your preference on this issue by contacting our privacy officer (see below for contact details).

Will personal information be disclosed to third parties?

Unless otherwise stated, we may disclose your personal information to third parties for example to our joint venture partners in staging events, to our clients, and to contractors who provide certain services to us. We or they may use your personal information to assist in supplying and improving products and services made available to you and also providing you with goods, services or promotions which may interest you and bringing these to your attention.

Your information may also be provided to related companies in our corporate group. If we provide your personal information to a third party we will generally require that party to protect your information in the same way that we do.

Access to and correction of information we hold about you

We will on request provide you with access to the personal information we hold about you in accordance with the National Privacy Principles. We may recover our reasonable costs from you in supplying you with access to this information. If we decline to give you access in certain circumstances we will provide you with reasons for this. To request access, please contact our privacy officer (see contact details below).

Ensuring your personal information is up to date.

We will take reasonable steps to ensure that your personal information is accurate, up to date and complete whenever we collect or use it. You may contact us at any time to update your personal information or to tell us that the information is inaccurate or incomplete.


We will take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure. We use a variety of physical and electronic security measures including restricting physical access to our offices, firewalls and secure databases.

Online Privacy Issues

To the extent that the other sections of this Privacy Policy apply to online privacy issues, they form part of the terms of use for any website operated by us. This section of the policy provides information specifically relating to websites operated by us.

(a) Online collection of personal and aggregated data

We will collect personal information from web sites operated by us where you register for email bulletin services, register as a member or purchase goods or services through the web site. We will use this information for providing the relevant service to you and in other ways described in this policy.

We may also collect other information when you access a web site operated by us - some of this is personal information and some of it is not - to optimise our goods and services including our web pages for your computer. This information will include the identity of your internet browser, the type of operating system you use, your IP address and the domain name of your internet service provider.

This information is aggregated for reporting purposes. Personal identifiable characteristics are removed and users remain anonymous unless you have provided express consent to us to recognise your usage. This data is gathered by us to examine internet trends and demographics and to assist in improving web sites operated by us, and may be provided to third parties for marketing and research purposes.

(b) Cookies

To enhance your experience with web sites operated by us, many of our web pages use "cookies". Cookies are text files that a web site transfers to your computer's hard drive for record keeping purposes. Web sites operated by us use cookies to support your current activity on the web site by providing a unique identifier in order to allow our web server to distinguish your web browser from any other web browser accessing the web site, and to customise the web site for you. They also allow us to follow usage patterns and compile data that may help us improve the web site and targeting advertising. Cookies by themselves do not tell us your e-mail address or other personal information. However, once you choose to provide the web site with personal information this information may be linked to data stored in the cookie.

You should adjust the settings in your web browser if you do not want information collected through the use of cookies. However, this may slow down or restrict access to parts of the web site.

(c) Links to other web sites

Some of the web sites operated by us contain links to third party web sites, being advertisers, sponsors or other companies that we have a relationship with. Although a web site may be linked to a web site operated by us, we are not responsible for the privacy practices of the linked web site. Any concern that you may have in relation to privacy policies of a linked third party web site should be directed to the operator of that web site.

(d) Online disclosures

From time to time we may have relationships with other companies that we allow to place advertisements on web pages of sites operated by us. As a result, when you visit a web site operated by us, advertising server companies may collect information such as your domain type, IP address and clickstream information.

(e) Public forums

Web sites operated by us may make chat rooms, forums, message boards and/or news groups available to you. Any information through these channels becomes public information and you should exercise caution in disclosing personal information. Whenever you disclose personal information through these channels, this information can be collected and used by others.

(f) Promotional e-mail

If you are receiving promotional e-mail from us and you no longer wish to receive this information, please e-mail us and we will ensure that you no longer receive this information.

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What is a Commonwealth identifier?

A Commonwealth identifier is a Commonwealth Government or Commonwealth Government agency designated identification number such as tax file number or Medicare number. We do not use Commonwealth identifiers to identify personal information that we have collected from you.

Do I have to be identified at all?

Whenever it is lawful and practical to do so, you may transact with us without providing personal information. This may however impact on the level of service we can provide to you.

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Does my personal information leave Australia?

We may transfer your personal information to people working in our corporate group outside of Australia. We will only do this if the recipient of the information is subject to laws that are equivalent to the National Privacy Principles.

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Sensitive Information

Sensitive information can be information about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, criminal record or health, sexual preferences or practices.

We do not usually collect sensitive information. However, if we do, it will usually be for the purposes of providing our goods or services. We will seek your consent to collect sensitive information if required by the National Privacy Principles.

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Security of your personal information online

Unfortunately, e-mail is not a secure way to communicate and you should be aware of this when sending personal information to us by e-mail.

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Changes to this Privacy Policy

We may amend this Privacy Policy from time to time as our business requires or as the law changes.

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For further information

Please contact our Privacy Officer to ask for access to your personal information, if you have a complaint concerning the privacy of your personal information or if you would like more information.

Email: Please use our contact facility - click here

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